Frequently Asked Questions

OPENING HOURS

Monday
Closed

Tuesday
5pm to 10pm

Wednesday – Saturday
12pm to 10pm

Sunday
12pm to 6pm

CONTACT DETAILS

You can email us at reservations@esqatqvb.com.au

or call us on +61 2 8023 7609

LOCATION

Level 2, Queen Victoria Building
455 George Street Sydney (Market Street entrance)

You can email our events team at TWG.Events@trippaswhitegroup.com.au or fine more information on our website at https://esqatqvb.com.au/events/

GIFT CARDS

Gift cards can be bought online at https://trippaswhitegroup.com.au/gift-cards/

Gift cards are delivered to the email address of your choice.

Please ensure you fully read the terms and conditions on our website prior to continuing to purchase the gift card but in summary;
You can buy a gift voucher from our parent company ,Trippas White Group for $50 or more and use it at any of our restaurants.
You can pay the remaining amount with cash or credit card if your bill is more than the card value.
You can keep the unused balance for future use, but the card will expire in 3 years.
You cannot get cash back or refund for the card, and you cannot replace it if you lose it or someone steals it.
You may need to show your ID if you use the card within 7 days of buying it.
You will pay an administration fee for the card, which may change over time.
Trippas White Group can change the terms and conditions anytime.
Gift card terms and conditions can be found here https://www.trippaswhitegroup.com.au/gift-cards/

Gift cards are valid for 3 years from date of purchase. Any balance on a gift card which is not redeemed within the validity date cannot be used after the expired date.

PRE-PAYMENT OR PURCHASE

Yes, we do accept pre-pay but please note is payable with via a Gift Card only.

We can definitely organise a bottle of champagne from our wine list to be prepaid with a Gift card, and ready on your arrival. However we do not offer pre-order of cakes, flowers or chocolates, but if you wish to bring something ahead we could store it before your arrival.

BYO

ESQ is not a BYO restaurant but rest assured we do have a comprehensive beverage list

Yes, you may BYO a cake but please be aware that we charge $3.50 cakeage per person.

We do not provide this service, however you can always choose one of our desserts from the menu.

special occasion celebration

Yes, you may certainly be able to bring balloons, flowers and table decorations – please advise us before your reservation time. Regarding candles – they must be in an approved holder (due to fire hazard).

Parking & Directions

Wilson Parking in the Queen Victoria Building offers parking all day. However there are several other parking houses around the city close to the Queen Victoria Building. Town Hall Station is right underneath us, QVB Light Rail stop is right out front of the venue and the Metro station Gadigal is a few minutes walk away. Unfortunately there are no discounted parking for customers.

Wilson Parking in the Queen Victoria Building offers parking all day. However there are several other parking houses around the city close to the Queen Victoria Building. Town Hall Station is right underneath us, QVB Light Rail stop is right out front of the venue and the Metro station Gadigal is a few minutes walk away.

Please check with the parking garage of your choice if they provide disabled parking facilities.

Level 2, Queen Victoria Building
455 George Street Sydney (Market Street entrance)

Town Hall and the Metro station Gadigal are the closest train station. From there continue to Queen Victoria Building and find us on Level 2..

MENU INFORMATION

Our menu is available online at: https://esqatqvb.com.au/menu/

ESQ does not have a kids menu.

We do have a group menus available for parties of 10 and above. Please contact our reservations team to make a reservation at reservations@esqatqvb.com.au or see our offerings at; https://esqatqvb.com.au/group-dining/

You can see our events kit here; https://esqatqvb.com.au/events/. For further information please contact our events team

Yes, we most certainly can cater for all dietry requirements to the best of our ability.

ESQ is not a halal restaurant. We source our meat from a certified halal butcher named St. Andrews’, however the restaurant does serve pork so we are not a halal restaurant

Yes, we do have a few vegan options available, however it is quite limited. Please refer to our menu to get an idea of the options we offer.

Kids

No specific kids menu available.

Unfortunately we do not have high chairs at the venue

There is minimal space for prams/strollers but we cater to the best of our ability.

pets

No.

Yes, guide and assistance dogs are welcome at ESQ with valid certification

Events/Functions/Whole Venue Bookings

Yes, ESQ is available for a whole venue buy out. Please contact our events team at TWG.Events@trippaswhitegroup.com.au

You can make an enquiry by sending an email to TWG.Events@trippaswhitegroup.com.au or through enquiry form on our website at https://esqatqvb.com.au/events/

Yes, ESQ can host wedding celebrations please contact out team at twg.events@trippaswhitegroup.com.au  or calls on 1300 306 932

no, we do not allow the use of external caterers for an event at ESQ

Audio Visual Capabilities

All AV requirements for events can be organised prior through TWG.Events@trippaswhitegroup.com.au

There is live Jazz music at ESQ from Wednesday to Friday

Yes, ESQ does play music.

Yes, the QVB has wifi available to guests

Surcharges

Yes, ESQ charges a 1.8% surcharge on all cards

There is a 10% gratuity surcharge applied for groups of 10 and above

Yes, there is a Public holiday surcharge of 15%

There is a 10% Sunday surcharge (only one 10% surcharge if group booking falls on Sunday)

Minimum Spends

No, unless it is a special event or group booking

On-line Bookings

Yes, you can book online at Yes, https://esqatqvb.com.au/reservations/

No, we do not take deposits for standard reservations, unless it is a group booking or special event.

Yes, credit card details are require to secure your booking. For any cancellation within 24 hours of your reservation, a cancellation fee of $50 per person will apply.

The secure storage of credit card details and payments of deposits via ResDiary Guarantees (aka tokenization) are all processed securely via Stripe. Stripe is the leading international payment provider giving you ultimate protection and peace of mind.

Walk-ins

Yes, however we recommend a booking to avoid dissapointment in case of no availbility

Seating arrangement

Yes, you can definitely request for a specific table/area when making a booking and we will try our best on the day to accommodate. Please note that we do have a semi private dining space which is subject to availability

LOYALTY AND ASSOCIATED VENUES

ESQ is a member of the Trippas White Group Family and we are located in the QVB with our sister venue, Reign

Reservations